Wednesday PM practice complaints...

Discussion in 'Texan Tailgate' started by NitroGSXR, Aug 17, 2007.

  1. NitroGSXR

    NitroGSXR Super Sic #58

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    I don't know if this is the appropriate forum so feel free to move this into the appropriate forum.

    I currently live in Austin and an extremely generous poster on this board sent me a total of 2 tickets to 2 practices. I was not able to attend the first set because of work but I made sure that I was able to attend this one (August 15th PM).

    I'm Deaf but I'm one of the biggest Houston Texans fans that one will ever approach. I just graduated from college and was FINALLY financially able to consider acquiring Texans season tickets at the end of the season last year. I registered myself as a candidate for purchasing season tickets.

    I've not gotten a single response from the Texans in all of this time. I started to make inquiries but have been shut out because I'm 'required' to provide a telephone number in order to be a successful callback on the waiting list for season tickets. Well... I'm Deaf. I have no use for a telephone. Why would I need one? I can't even answer it!

    I approached Texans_chick as well as Megan from the Chronicle for assistance but both were unsuccessful. Believe me, Stephanie and Megan went the extra mile but I always get deadlocked with the Texans front office.

    Last season, I got tickets to a practice and went to it only to find out that practice was cancelled AFTER waiting in line for HOURS. I waited in line for over three hours only to be met with hostility from the employees who were running the admission section of the practice. I went home after standing in line well over two hours after practice was supposed to start BEFORE I was finally told to leave the grounds. When I realized that they were forcibly asking me to leave, I asked them to get a pen and paper and tell me what they were trying to tell me. The gatekeeper only got more and more agitated and was unwilling to take the time to write down what he was saying...

    Kris Brown was leaving at the time and he noticed that I was trying to communicate with the attendant and the police officer and he intervened and acted as an interpreter (THE GUY KNOWS SIGN LANGUAGE!!! HE USED TO VOLUNTEER AT THE PENNSYLVANIA SCHOOL FOR THE DEAF!! WOW!!! I LOOOOOVVVVEEE CHRIS NOW although I think he's being overpaid. Heh!). He told me that pratice was cancelled two hours ago and all that. I went home unhappy but not angry. It's not their fault that I can't hear but it IS their fault that they would not meet me halfway and at least try and make this a SMUDGE easier for me rather than just trying to shoo me away.

    I was afraid that this was going to happen once again with Wednesday's practice but being the loyal fan that I am... I made the drive from Austin and attended the practice. Now... I tremenously enjoyed watching the practice but I still had some severe problems that just made my evening miserable.

    I arrived at 6:10 and got into line along with my boy and girlfriend (the parking attendant gave us an extra ticket for her which elated us!!). We waited in line so early because I had read on this site that you guys suggest that we attend early in order to obtain autographs. I took that to mean that we get our autographs PRIOR to the practice. They let us in at 7:15 but no autographs. I assumed that we had to wait in line so I immediately waited in line at the autograph section during most of the practice...

    My boy who is five years old and Deaf went to the kid's zone and waited in line for quite some time for some of their kid's events. When it was his turn to run through the defense (blow up thingie. Moonwalk?), he was told that he could not go through so we took him to a different moonwalk because we thought that the attendant was telling us that he was too young to run that particular moonwalk. That was not the case. We waited in line for quite some time for the moonwalk that was at the END of all of the booths. It was now approaching the end of the Texans practice... it was FINALLY his turn to carry the football through the labrinyth of the moonwalk before this attendant FINALLY told us that we had to sign a waiver and obtain a wristband before he could particpate in the kids zone. We were frustrated but we did what we were told. The problem was that practice was over by then! They started to take the moonwalks down! He was extremely disappointed.

    This is where it gets worse... I'd been standing in line for an autograph this whole time and was near the front of the line. They started to allow people into the line for autographs only to deny me entry because the only people that could get autographs were the first 100 fans.

    What the heck?!? What I don't understand is why couldn't they have at least communicated with me? Put up a sign or something? We drove all the way here from Austin just to wait in line for nothing. We went home emptyhanded and unhappy.

    On the plus side, I went to the Texans booth where they had their season tickets sales representative standing by and one heard my plight and he took my email address and he ACTUALLY contacted me today and was able to get some season tickets together for me. I have not purchased them just yet because I'm actually angry at the Houston Texans right now.

    I'm a great fan and I just kept getting rejected over and over. I spent money as well as made my five year old sit in a car for a LONG time. This is what I don't understand about them. I'm N O T asking for special treatment. That's the last thing I want. I don't understand why that I'm such a burden on them (which is the attitude that I've gotten thus far). Putting up a sign would not only solve MY problems but EVERYONE's problems.

    The kicker of all of this is that when we finally realized that we weren't getting what we thought that we were getting, we left and walked by the air inflated Texans helmet which was the entrance to the seats, my little boy was knocked down by some older kids (15-18) because they were roughhousing. When I told them to settle down and that they had knocked my kid down, they threatened me and tried to coax me into a fight.

    *sigh*

    I just wanna watch football.

    I'm angry at the Houston Texans right now and just wanted to vent in this thread. I don't want special treatment. I just want to enjoy what you guys enjoy. This sucks.
     
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  2. JohnsonFan

    JohnsonFan All Pro

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    wow, thats really hard man, i feel for you not that i know but my grandmother was deaf and she had a hard time, i hope the tickets get worked out! :texflag:
     
  3. NitroGSXR

    NitroGSXR Super Sic #58

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    Much obliged! I'm NOT looking for sympathy. I'm just hoping that someone from the Texans sees this and at least just make amends. See, having signs posted does not just benefit me but EVERYONE! Again, I don't want sympathy. I just want them to do the right thing.

    I do know that I won't be attending anymore practices.

    That being said... I'll tell you who looked good! Jerome Mathis! He was spectacular! Ahman Green looked absolutely wonderful as well! I wish they had worn full pads but it's okay. I loved seeing them in person despite how short it was and my difficulties.

    One thing... don't feel for me. I just want them to fix the problem. No special treatment required. I'm Deaf and PROUD to be Deaf. I just want to be a Houston Texans fan most of all.

    GO TEXANS!!!
     
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  4. JohnsonFan

    JohnsonFan All Pro

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    alright and dont take it out on the texans! try to go to as much stuff as possible!
     
  5. NitroGSXR

    NitroGSXR Super Sic #58

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    Let me make this clear...

    Megan responded to me not once but TWICE! Nothing came out of it but I do sincerely believe that she tried the best she could in order to meet my needs.

    Texans_chick AKA Stephanie also went the extra mile and tried to provide me with information. The problem with it was that it was an obvious 'form letter' response from the Texans.

    Both of you girls..... I sincerely believe that you both tried the best you could. I'm definitely extremely grateful that you guys responded to me.

    Thanks!!!
    --Mike
     
  6. Cjeremy635

    Cjeremy635 Overtraining

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    WOW....is all I can say. Sorry to hear about your misfortunate series of events. Seems more like a run of bad luck than the norm of how things are operated, atleast I would hope so. I haven't gone to a practice yet, but I hope to maybe next season, si I can't tell you if they are all like that or not. Try not to let these few idiots that were not cooperative ruin your passion to see it in person or creat disdain for the franchise. Good luck in getting the tickets you wanted.
     
  7. NitroGSXR

    NitroGSXR Super Sic #58

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    I appreciate your response in this thread. Here's the email that I recieved from the sales representative....


    Now. I don't care about getting extras but this response appears to be as in the form of a 'form letter' which I consider to be a 'standard' response from the Houston Texans.

    Regardless, it IS a response. My first in over six months. I'll take it at this juncture. I have ABSOLUTELY NO idea what this is going to cost me but I could care less. I just want to watch my beloved Houston Texans no matter how bad they may be.

    GO TEXANS!!!!
     
  8. Cjeremy635

    Cjeremy635 Overtraining

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    Well, that's a good response. He took the time to write you back and it seemed a little more than the standard mumbo-jumbo to me IMHO.
     


  9. Buffi2

    Buffi2 Site Contributor

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    Well, that is a depressing story, I must say. I'm terribly sorry this has happened - the Texans need to be:whip: for their behavior. Not that I think it will do any good, but I will email them about their treatment of fans who are deaf. That really is inexcusable.

    I've given tickets to two different sets of folks who were very obviously physically challenged and the Texans were more than wonderful - even took them from the parking lot to the stadium and their seats in the little golf cart. Then picked them up at the end of the game. Perhaps you need to wear a sign that says, "I'm Deaf.":) or carry a cane/crutches to be used when you need some help.

    I hope you do get some tickets. As to cost.... http://assets.houstontexans.com/assets/tickets/07PriceGuide_Season_r6x.pdf

    Congratulations on your college graduation!:doot: Good luck and let us know if you get some season tickets.
     
  10. Texan_Bill

    Texan_Bill Subscribed Contributor

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  11. Texan_Bill

    Texan_Bill Subscribed Contributor

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    Nitro,

    I received this email back from the Houston Texans:

     
  12. HOU-TEX

    HOU-TEX Ah, Football!

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    Wow, that was pretty quick.:texflag:
     
  13. Yankee_In_TX

    Yankee_In_TX Dance Lindsay!

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    The FO has usually been super responsive. I'm shocked he said "I want tickets" and didn't get 500 e-mails. I have tickets and can't convince them I should no longer be on the wait list e-mail list, lol.
     
  14. Dr2bKay

    Dr2bKay All Pro

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    This seems like the person actually responded to you and your concerns...even went as far as putting tickets aside for you and telling you where they were...That is a major step for a professional football team...When I was trying to get PSL's I never got that type of detailed response.
     
  15. SheTexan

    SheTexan Site Contributor

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    Nitro! I am SOOO sorry your kid was disappointed! It is totally unexcusable for any child to be treated poorly, and have them leave disappointed. I had the same experience with my grandson when he was 9 y/o. The boy stood in line almost three hours to get David Carr's autograph, this was our second season. When they opened the gates, they allowed all the adults to just run him over, and didn't seem to care at all that a little boy was getting pushed around. They refused to let him in DCs line and he ended up with NO autographs at all. I complained on this board, just as you have, and you know who I got a response from? None other than David Carr and his Mother. David sent my grandson an autographed pic and arranged to meet him after one of the other practices, and he kept his promise.

    Don't stay disappointed! You came to the right place to vent your frustrations! There are a lot of people who read this board who never post anything. Somehow or another, the word gets out, and your problem will be taken care of. The TEXANS have always been very fan friendly, and I would be surprised if they don't try to correct the problem.
     
  16. Specnatz

    Specnatz Site Contributor

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    Not to turn this into a DC thread but ... That is one thing I truely love about the Texans as an organization. For the most part, if not all of it, it has been one class act from top to bottom. When I say that I am not talking on the field decisions (so don't even go there foks). I am talking off the field and trying the best they can to make sure the fans are happy.

    SheTexan, my only concern is that TexanTalk is not apart of the company board it is a private board, unlike the old fan board I was apart of (not the original TexanTalk). I hope that the powers that be will see this.
     
  17. Texans_Chick

    Texans_Chick Utopian Dreamer

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    I have to say I agree with this. They get a lot of people contacting them about a lot of stuff, but they really do want to do the right thing, even if they don't always do it.

    I wish I would have talked to you before you went. Training camp I think is really good for watching the players, but not so good for getting autographs.
     
  18. HOU-TEX

    HOU-TEX Ah, Football!

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    I agree 100%. It was also very, very cool for YKW to do that. I've never been a big fan of autographs, but my son loves it. He's got almost every Texan from last years team and this years Astro's team. I think he likes to see the players up close and personal more than the signature.

    I think they have an idea which is the better board. I mean, they did make an attempt to change the other one.:texflag:
     
  19. Buffi2

    Buffi2 Site Contributor

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    I did the same thing and got about the same response. I have a feeling they will do something since more than one of us are showing them the error of their ways. The Texans organization is made up of good folks, for the most part, who do everything they can to help the fans have a good experience.
    :texflag:
     
  20. aj.

    aj. Hall of Fame

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    That hasn't been my experience at all.

    What I saw this year were people scoring autographs left and right before and after every practice session - while standing next to the walkway through the 'fan zone' between the Kirby bridge and Practice Field 1.

    From what I witnessed, that offered a much better opportunity to get autographs than going through the chaos, waiting, and general rigamarole of the 'first 100' process to secure a guaranteed autograph from whatever players were on duty that night.

    Before one of the practices I was standing at the walkway next to a woman and her son who had a football. They wanted autographs but she didn't know any of the players so I told her their names as they came down the steps- and she and her son called out their names as the players walked by. The kid ended up with Samkon Gado, Kris Brown, Jacoby Jones, Petey Faggins, and Joe Marciano's name on that ball.

    After the last practice Wednesday night, practically the entire team signed along the sideline and north endzone. This went on for a long time and players worked their way down the fence and I saw people with at least a half-dozen autographs on their footballs. This was the second year in a row they've done that.

    I don't care about autographs but I enjoy watching, mainly to put faces to names and numbers of the new players.

    Knowing the routine helps so yes, it's impossible for someone coming in for the first time to know what's going on. I made a couple of 'advice' posts on this before camp started for people who were wondering about autographs. I can't remember if it was here or on ht.com.
     

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