Dear Mr.McNair, First off, I want to thank you. For several years, I could have cared less about the National Football League. My hometown, the town I was born and raised in, had no proffesional team. Then you stepped up big-time and brought the Texans to town. Thankfully, I have something to be upset about. Now, this brings me to the point of my letter. I'me sure running the Texans has to be like running any buisness, and by that, I mean you have to be concerned about customer satisfaction. These days, we aren't very satisfied, to say the least. You cannot ignore the constant complaints that are being aired on these message boards. These are your customers! Many of whom who have invested deeply, both financially and emotionally in this team. I read in the Houston Chronicle recently where you had a meeting with your partners. Let them air their concerns and complaints and let them in on the plan for the future of this current team. Well, I hope your paying attention to the concerns and complaints of your most important partners-the fans. We want so badly to root for a winner and this current team is showing no signs of hope. Please take whatever steps are neccesary to ensure a bright future for proffesional football in Houston,Tx. Thank you. Sincerly, A Concerned Fan, Go Texans!