Dear Season Ticket Holder,
Thank you for your support. You have helped us to create one of the finest sporting experiences in the world, and we are working hard to maintain this standard of excellence for you.
This past weekend we had our largest crowd in franchise history. While we were disappointed with how the game turned out, we are proud of the tremendous crowd support and are appreciative of our great fans like you that made it happen. We also had some significant challenges last Sunday, including traffic, parking and fan behavior in our parking areas. These issues were due primarily to the large number of non-ticketed individuals in our stadium parking lots before, during and, especially, after the game.
Non-ticketed tailgating at Reliant Park on Texans game days has been a growing trend that has become increasingly problematic for us and we have heard complaints from many of our season ticket holders regarding the impact this is having on the quality of their game day experience. It has reached a point that we do not believe we can offer the world-class game day atmosphere you have come to expect from us if we allow this to continue. The tailgating environment we provide has been recognized as the best in the NFL and was established for the enjoyment of you and our other ticketed patrons. So, in order to ensure a great game day experience for you, we will implement the following policy:
All visitors to Reliant Park MUST have a game ticket or other team-issued credential to be on the Reliant Park grounds on Houston Texans home game days.
Please understand that this policy was created after careful study and is a necessary step in order for us to continue to provide you with the fun, festive and friendly environment you have come to expect from us in our parking lots on game day. For your convenience, we will offer a very limited number of tailgate access passes exclusively for season ticket holders at a cost of $10 per pass.