Re: Jackass of the game - in the stands
We've handled this in a couple of ways:
1) We're in a PSL area, and it's not difficult to find out who the PSL owner is. I spoke with the CEO of a local company about a 4-some's behavior and he was none too pleased. Haven't seen those guys since.
2) Calling the Texans results in a heightened awareness/presence and a quicker response & resolution when you contact them during the game/while it's happening.