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View Full Version : The Texans want my opinion. Are they effing kidding me?


houstonspartan
11-18-2010, 11:37 AM
I just got an email from the Texans asking me to take a survey and give my opinions on how to make things better as a fan. They do this regularly with season ticket holders, so it's not surprising.

But, what's amazing is the timing of these things. Last year, these morons sent the survey out after the Monday night Titans game. I kid you not. THEN, this year, they sent it out - I'm not kidding - after the Giants game.

The problem with these things is that they always want to know about experiences at Reliant and being a fan, then say that I shouldn't count on-the-field performance in my thinking. I'm sorry, but, what happens on the field defintely counts towards game day experiences.

The truth is, the gameday experience at Reliant is almost flawless. But I'm not going to tell them that with the way this team is performing. It's irrelevant.

So, now, they're going to get a bunch of skewed data from angry fans.


I swear, the Texans marketing team is a bunch of morons.

Double Barrel
11-18-2010, 11:43 AM
Vinny always used to say that the Houston Texans are a marketing company with a football division. And here you go. :winky:

I wish I'd get that survey. I'd only have one reply: The Chin.

HuttoKarl
11-18-2010, 11:43 AM
You should tell them the gameday experience is almost flawless other than the crappy defensive coordinator and boneheaded head coaching calls. If they want to fix something, that's what they should fix.

gtexan02
11-18-2010, 11:45 AM
Just link them to the Redkins reporter going bonkers and tell them to replace the word "Redskins" with "Texans"; "Shannahan" with "Kubiak"; etc

mattieuk
11-18-2010, 11:46 AM
"The view I have from my seat is unfortunately often impared by woeful defense."

badboy
11-18-2010, 11:47 AM
I imagine this survery and the thought behind it did not originate with the HC or GM?

Showtime100
11-18-2010, 12:00 PM
Agreed with all of the above. Tell THEM to take care of the game, THE FANS will take care of the event.

houstonspartan
11-18-2010, 12:01 PM
Update: The survey earlier this year was from JD Power and Associates. This was from the team itself. I guess they hire an outside firm, as well as do their own internal survey every year.

They asked a ton of things, and actually asked how satisfied I was with the teams on-field performance by the players.

I slammed them.

infantrycak
11-18-2010, 12:03 PM
So you waited five weeks to complain about this. Whose timing is off?

houstonspartan
11-18-2010, 12:04 PM
So you waited five weeks to complain about this. Whose timing is off?

Did you even read my post? They sent me the survey TODAY. Like 15 minutes ago. When they sent the survey earlier this year, I responded immediately. My timing is not off.

GP
11-18-2010, 12:37 PM
Did you even read my post? They sent me the survey TODAY. Like 15 minutes ago. When they sent the survey earlier this year, I responded immediately. My timing is not off.

Easy does it.

Your original post made it sound like the only survey sent out this year was one right after the Giants game. I re-read and re-re-read your original post, and I can see how it's unclear as to how many surveys you've received (and the timing of each survey).

I am glad you got to state your opinion on the on-the-field performance. Hopefully, there will be thousands of other similar responses by ticket holders who want to see a major change occur.

The best way, I would think, would be to NOT renew your season tickets. Just DON'T renew them. Everybody refuse to renew your season tickets, with the plan of buying game-by-game individual tickets. This will cause a panic by the penny-pinchers of the Texans, and THAT is how an owner will see that he's got to do something different.

That guy is motivated by whether the bottom line is in danger or not. If he sees that the fans are fleeing the mother ship, you can bet your butt he's going to fire Kubiak and try to "sell" you on renewing your tickets by hiring a new coach. Otherwise, just renew your tickets and watch McNair go about things at a leisurely pace. Like a stroll in the park.

I know you guys might fear not being able to get back on the list or what not, but I doubt there's going to be any problem getting your PSL back in a year or two. Until then, enjoy the monetary savings and only spend what you want to spend according to each game at Reliant that you might or might not want to attend.

Imagine if enough PSL owners got together and started a campaign to NOT renew their tickets. I think it would accelerate Kubiak's departure. Just my two cents. And I'm not a PSL owner, so I don't know if there are down payments/security deposits you gotta' put up in advance, which would make dropping the PSL and picking it back up again a really painful experience.

I'm just saying that Bob McNair sees things in green. Not saying he's an evil guy. Just saying that revenue is what he places the most trust in. if the revenue is still steady, he's going to want to keep things stable until the fans revolt and vote with their pocketbooks. Otherwise, like I said earlier, just watch Bob take the pace of a tortoise on firing Kubiak and hiring someone else. It's his track record. It is what it is.

houstonspartan
11-18-2010, 12:50 PM
Easy does it.

Your original post made it sound like the only survey sent out this year was one right after the Giants game. I re-read and re-re-read your original post, and I can see how it's unclear as to how many surveys you've received (and the timing of each survey).

I am glad you got to state your opinion on the on-the-field performance. Hopefully, there will be thousands of other similar responses by ticket holders who want to see a major change occur.

The best way, I would think, would be to NOT renew your season tickets. Just DON'T renew them. Everybody refuse to renew your season tickets, with the plan of buying game-by-game individual tickets. This will cause a panic by the penny-pinchers of the Texans, and THAT is how an owner will see that he's got to do something different.

That guy is motivated by whether the bottom line is in danger or not. If he sees that the fans are fleeing the mother ship, you can bet your butt he's going to fire Kubiak and try to "sell" you on renewing your tickets by hiring a new coach. Otherwise, just renew your tickets and watch McNair go about things at a leisurely pace. Like a stroll in the park.

I know you guys might fear not being able to get back on the list or what not, but I doubt there's going to be any problem getting your PSL back in a year or two. Until then, enjoy the monetary savings and only spend what you want to spend according to each game at Reliant that you might or might not want to attend.

Imagine if enough PSL owners got together and started a campaign to NOT renew their tickets. I think it would accelerate Kubiak's departure. Just my two cents. And I'm not a PSL owner, so I don't know if there are down payments/security deposits you gotta' put up in advance, which would make dropping the PSL and picking it back up again a really painful experience.

I'm just saying that Bob McNair sees things in green. Not saying he's an evil guy. Just saying that revenue is what he places the most trust in. if the revenue is still steady, he's going to want to keep things stable until the fans revolt and vote with their pocketbooks. Otherwise, like I said earlier, just watch Bob take the pace of a tortoise on firing Kubiak and hiring someone else. It's his track record. It is what it is.

Fair enough. I wrote my original post hastily and in anger, so I can see where someone would be confused by the number of surveys I have recieved (though, I did state in the first line, I just recieved a survey...).


Yeah, you know, you are correct. I almost did not renew my tickets this year. I was furious about Kubiak's extension. It took me a while to get over that.

Yes, there is an initial downpayment due fairly early. But, it's only 10 percent. Last year, my down payment was like $70. So, if I change my mind, I'd be out $70, but that's a small price to pay, to be honest.

I'm a big fan of going to the game if you can afford it. It's a really great experience. However, for the first time, I'm thinking about buying a 40-inch high def tv, watching the games at home and calling it a day.

Yankee_In_TX
11-18-2010, 01:00 PM
I usually complain about food and drink prices. Otherwise, I really like the Reliant Gameday Experience.

I think food quality is sub par, but we NEVER eat inside so I've never had reason to seek out the special food vendors other than the north end zone with their nachos and pretzels.

Hagar
11-18-2010, 01:08 PM
You have to remember that they survey you on things they can control. They can control the parking, the clenlyness of the bathrooms, and the helpfulness of the ushers. What they won't ask is about the game because they can't control it. The game is the game.

ChampionTexan
11-18-2010, 01:11 PM
So, now, they're going to get a bunch of skewed data from angry fans.


I swear, the Texans marketing team is a bunch of morons.

So you believe it would be more competent/intelligent/useful for them to prepare the surveys and then wait until a particular game is deemed (by the person in charge of deeming those kinds of things) to have not generated much in the way of either positive or negative reaction from the fans and release the surveys at that point in time?

I'm thinking that marketing 101 would tell you that you don't get the best results that way.

(and just the fact the the villification of everything Texan has now spilled over into the marketing division is either very funny or very sad - not sure which).

CloakNNNdagger
11-18-2010, 01:19 PM
You know the Houston Texans Update e-mails we all get regularly? At the bottom there is an subscription opt out link. If all of a sudden fans would cancel their subscriptions at about the same time, the front office would definitely take note. This maneuver would not necessitate any further action on the part of those that don't wish to go further such as not go to games or renew season tickets...............but it would leave those potentials in the back of the Texans office's mind.............including Mr. McNair. McNair et al have always thought (and have always been given reason to think) they, the fans, will get over it. "Let them eat cake." Well, now it's beyond dry and crusty. It's time they have a bite themselves.

houstonspartan
11-18-2010, 01:19 PM
So you believe it would be more competent/intelligent/useful for them to prepare the surveys and then wait until a particular game is deemed (by the person in charge of deeming those kinds of things) to have not generated much in the way of either positive or negative reaction from the fans and release the surveys at that point in time?

I'm thinking that marketing 101 would tell you that you don't get the best results that way.

(and just the fact the the villification of everything Texan has now spilled over into the marketing division is either very funny or very sad - not sure which).


1) Marketing 101 also tells you you can't use skewed data, as I stated before. That's what they're getting by doing surveys after major losses. You have to either do them more often - either after wins AND losses - or wait until the end of the season.

2) Yes, I am allowed to villify their marketing department. They are terrible and clearly tone deaf.

houstonspartan
11-18-2010, 01:22 PM
You know the Houston Texans Update e-mails we all get regularly? At the bottom there is an subscription opt out link. If all of a sudden fans would cancel their subscriptions at about the same time, the front office would definitely take note. This maneuver would not necessitate any further action on the part of those that don't wish to go further such as not go to games or renew season tickets...............but it would leave those potentials in the back of the Texans office's mind.............including Mr. McNair. McNair et al have always thought (and have always been given reason to think) they, the fans, will get over it. "Let them eat cake." Well, now it's beyond dry and crusty. It's time they have a bite themselves.

Cloak, I didn't know that. Interesting. I never really paid attention to the bottom of those emails.

That's actually a good strategy.

Thanks for the heads up.

ChampionTexan
11-18-2010, 01:24 PM
1) Marketing 101 also tells you you can't use skewed data, as I stated before. That's what they're getting by doing surveys after major losses. You have to either do them more often - either after wins AND losses - or wait until the end of the season.

2) Yes, I am allowed to villify their marketing department. They are terrible and clearly tone deaf.

So if they have a annual plan that outlines survey release dates, data collection dates, the logistics of the analysis of the responses, and the followup to that analysis, they are supposed to change everything because a game turned out badly (or goodly as the case maybe)?

houstonspartan
11-18-2010, 01:32 PM
So if they have a annual plan that outlines survey release dates, data collection dates, the logistics of the analysis of the responses, and the followup to that analysis, they are supposed to change everything because a game turned out badly (or goodly as the case maybe)?

No, but marketing plans can be tweaked and adjusted. Happens all the time. Maybe they decide to survey us more often, to try and get a better idea of how we are feeling.

Norg
11-18-2010, 01:34 PM
Thats cool at least they email u i could prob wright a book on what they should do

JB
11-18-2010, 03:15 PM
Thats cool at least they email u i could prob wright a book on what they should do





Please spare us that...lol

Dread-Head
11-18-2010, 03:25 PM
Three things:

1. FIRE BUSH!

2. Hire Wade...to coach defense

3. HORSEWHIP Sage Rosenfels for telling the Giants play by play what the Texans were going to do. I had his back until he did that. Someone should forfeit a game check and hit that Dewey from Malcom in The Middle looking Muff-hugga so hard that his kids are born with concussions.

drs23
11-18-2010, 03:33 PM
Fair enough. I wrote my original post hastily and in anger, so I can see where someone would be confused by the number of surveys I have recieved (though, I did state in the first line, I just recieved a survey...).


Yeah, you know, you are correct. I almost did not renew my tickets this year. I was furious about Kubiak's extension. It took me a while to get over that.

Yes, there is an initial downpayment due fairly early. But, it's only 10 percent. Last year, my down payment was like $70. So, if I change my mind, I'd be out $70, but that's a small price to pay, to be honest.

I'm a big fan of going to the game if you can afford it. It's a really great experience. However, for the first time, I'm thinking about buying a 40-inch high def tv, watching the games at home and calling it a day.

This is unsolicited I know but I'd forgo the 40 incher and step up to the 62" guy. It's like having season tickets in your living room. JMO

drs23
11-18-2010, 03:37 PM
You know the Houston Texans Update e-mails we all get regularly? At the bottom there is an subscription opt out link. If all of a sudden fans would cancel their subscriptions at about the same time, the front office would definitely take note. This maneuver would not necessitate any further action on the part of those that don't wish to go further such as not go to games or renew season tickets...............but it would leave those potentials in the back of the Texans office's mind.............including Mr. McNair. McNair et al have always thought (and have always been given reason to think) they, the fans, will get over it. "Let them eat cake." Well, now it's beyond dry and crusty. It's time they have a bite themselves.

We all as in season ticket holders?

NitroGSXR
11-18-2010, 05:31 PM
I also got the survey. I will be completing it in the next day or so. Taking requests...

Double Barrel
11-18-2010, 06:00 PM
We all as in season ticket holders?

Nope, it's an e-mail update that you can sign up for on the Texans website, no purchase required.

Dwade
11-18-2010, 06:21 PM
Three things:

1. FIRE BUSH!

2. Hire Wade...to coach defense

3. HORSEWHIP Sage Rosenfels for telling the Giants play by play what the Texans were going to do. I had his back until he did that. Someone should forfeit a game check and hit that Dewey from Malcom in The Middle looking Muff-hugga so hard that his kids are born with concussions.

Umm....if we are really predictable enough on offense that the input of our ex-backup quarterback is the source of our demise; we have greater problems than trying to "horsewhip" him...:kitten:

jaayteetx
11-18-2010, 06:31 PM
Three things:

1. FIRE BUSH!

2. Hire Wade...to coach defense

3. HORSEWHIP Sage Rosenfels for telling the Giants play by play what the Texans were going to do. I had his back until he did that. Someone should forfeit a game check and hit that Dewey from Malcom in The Middle looking Muff-hugga so hard that his kids are born with concussions.

If we had the old backup for the Jets on our roster this week, wouldn't you want him to give his current team any inside scoop to help get the dubya this week? If we're too stupid to adjust, we deserve to lose.

Ranger Tom
11-18-2010, 09:05 PM
If we had the old backup for the Jets on our roster this week, wouldn't you want him to give his current team any inside scoop to help get the dubya this week? If we're too stupid to adjust, we deserve to lose.

Truth. Repped.

kiwitexansfan
11-18-2010, 09:07 PM
Vinny always used to say that the Houston Texans are a marketing company with a football division. And here you go. :winky:


WOW, that is a very telling quote and a hard one to hear for a fan.

Big Lou
11-19-2010, 12:24 AM
I just got an email from the Texans asking me to take a survey and give my opinions on how to make things better as a fan. They do this regularly with season ticket holders, so it's not surprising.

But, what's amazing is the timing of these things. Last year, these morons sent the survey out after the Monday night Titans game. I kid you not. THEN, this year, they sent it out - I'm not kidding - after the Giants game.

The problem with these things is that they always want to know about experiences at Reliant and being a fan, then say that I shouldn't count on-the-field performance in my thinking. I'm sorry, but, what happens on the field defintely counts towards game day experiences.

The truth is, the gameday experience at Reliant is almost flawless. But I'm not going to tell them that with the way this team is performing. It's irrelevant.

So, now, they're going to get a bunch of skewed data from angry fans.


I swear, the Texans marketing team is a bunch of morons.



ooh, ooh, ooh, ooh, ooh, pick me, pick me, I have a couple of ideas:

1. Play some effing Defense
2. Fire the Defensive Coordinator now, not after the season, NOW!
3. Play better Defense
4. Try some things that work on Defense
5. Bench some guys that aren't performing on Defense
6. Did I mention improve on Defense
7. Oh and lower beer prices (May I suggest free beer for the fans perhaps a formula related to defensive performance)
8. and some flap jacks